Subscription Policy

Last update: May 2024

Introduction

This Subscription Policy is made available to the client on the site. Any order placed on the site necessarily implies the client's unreserved acceptance of these subscription terms.

The client declares that they have read this subscription policy in its entirety, understood it, and accepted it without reservation before placing an order by ticking a box provided for this purpose.

Our service is offered as a non-binding monthly subscription.

Services and subscription to a plan

Access to services is reserved for customers (i) with a customer account and (ii) benefiting from a subscription.

The services offered through the site are as follows:

  • The sending of simple, followed or recommended AR (with acknowledgment of receipt) to the territory through the site.

The services are provided in return for the payment of a monthly subscription of € 39/month including tax which includes:

  • 10 standard mailings
  • 5 registered mailings
  • 7 tracked mailings
  • Writing an online letter
  • Access to the IA editorial assistance
  • Address book and contacts
  • Personalized mail import
  • Digital supporting documents
  • Access to follow -up
  • History of shipments
  • Reactive customer support

Unless otherwise desired by the customer under the detailed conditions below, the subscription will be renewed automatically for successive periods corresponding to their initial duration (one month).

The subscription to the plan is necessarily preceded by a trial offer lasting 48 hours from €1.99 (incl. VAT) depending on the type of mail sent, allowing the client to test certain services. This trial offer includes the following services:

  • Single mail sending
  • Registered mail sending
  • Sending letters followed
  • Writing an online letter
  • Access to the IA editorial assistance
  • Address book and contacts
  • Personalized mail import
  • Digital supporting documents
  • Access to follow -up
  • History of shipments
  • Reactive customer support

The services, subscription, and prices are presented and described on the site as accurately as possible, in accordance with Articles L. 111-1 and L. 221-5 of the Consumer Code.

Order Formalization

Service orders are placed on the site.

The Client wishing to place an order online via this site must follow the following procedure:

  1. Choice of the service(s) to which they wish to subscribe:

    In principle, the client selects the service(s) they wish by clicking on the "Send a Letter"/ "Send Mail"tab on the site's homepage or on the "Send"section to access the desired services directly.

    They can also use other pages of the site to select the service (e.g., "Type of Letter"page).

  2. Choice of desired shipping method:

    Once the service is chosen, the client must select one of the following three delivery modes:

    • Registered letter with acknowledgment of receipt
    • Simple letter
    • Letter followed

    Once the delivery mode is selected, the client is invited to provide the sender's and recipient's information if it has not been provided before.

  3. Writing the letter:

    The client then has the option to:

    • Create their letter
    • Choose the AI assistance available on the site
    • Upload their own letter

    The customer then clicks the button: "Next".

  4. identification :

    To proceed with their order, the client must:

    • Create a client account on the site and complete the identification form for this purpose as specified below
    • Log in using their username and password if they already have a client account

  5. Order summary, validation, and payment:

    The client checks the content and price of their order, fills in their banking details, accepts the CGPS, and then validates their order by clicking "Validate and Send,"provided they have read and accepted the CGPS applicable to the order by ticking the corresponding box.

    Until this final validation, the client can correct and/or modify their order and/or the previously provided information.

Order Confirmation

Once all the steps described above are completed, a page appears on the site to acknowledge receipt of the order.

A copy of the order acknowledgment containing the mentions of Article L. 221-5 of the Consumer Code is automatically sent to the client by email, provided the email address provided at the time of the order is correct.

By saving this email and/or printing it, the client has proof of their order.

No modification of a definitively validated order will be accepted afterward by the provider.

Pricing

The services are provided in return for the payment of the price displayed on the Site.

The prices are expressed in euros, all taxes included (TTC) in accordance with article L. 112-1 of the consumer code.

The total amount due by the client is indicated on the order confirmation page before payment.

The rates take into account any discounts that may be granted by the provider on the site.

The rates applicable to the client are those in effect at the time of order validation by the client.

The prices of subscriptions and/or services may be modified, provided the provider informs the client at least thirty (30) days in advance.

The changes made will not affect subscriptions and/or services already in progress and/or subscribed to and/or renewed before the effective date.

In the event of disagreement by the client regarding the provider's new pricing, it is the client's responsibility to notify their intention not to renew the subscription, under the conditions set out below.

Payment terms

The total price must be paid at the time of order, via secure online payment by credit card (Carte Bleue, VISA, Eurocard/Mastercard, American Express).

The client pays the total amount of their order in full (in a single transaction).

The bank card regulations are done online through the secure payment system provided by a third -party service provider located in Europe.Confidential data (the 16 -digit bank card number as well as the expiration date, the CVV code) is directly encrypted and transmitted to the bank server.

At no time do the client's banking details transit through the provider's computer system, and the provider does not store the client's banking details.

The client's account will only be debited for the corresponding amount when:

  • The data of the credit card used has been verified.
  • The debit has been accepted by the bank that issued the credit card.

Any initiated subscription is due in full, so any decision by the client not to renew their subscription will take effect on the last day of the current month.

The impossibility of debit the sums due will result in the immediate nullity of the sale.

The provider expressly reserves the right to refuse any order from a client for legitimate and non-discriminatory reasons, particularly in cases of non-payment or other disputes related to a previous order by the client.

The client agrees to receive their invoices in electronic form at the email address provided when placing the order.

Unsubscribe

The client can cancel their subscription at any time via the Site by clicking the "Unsubscribe"button located at the bottom left of each page on the site.

The client must then provide their email address associated with their client account and click "Unsubscribe Me."

Any termination of the CGPS takes immediate effect. Any cancellation results in an immediate cessation of access to services.

Right of withdrawal

Reminder of the principle:

The client has, in principle, the right to withdraw from this contract without providing a reason within a period of fourteen (14) days. The withdrawal period expires fourteen (14) days after the date of the conclusion of the Contract.

To exercise the right of withdrawal, the client must notify the provider of their decision to withdraw from this contract by means of an unambiguous statement. They may use the withdrawal form template included in Annex 2 of the contract.

To meet the withdrawal deadline, it is sufficient for the client to send their communication regarding the exercise of the right of withdrawal to the provider before the expiration of the withdrawal period mentioned above.

In the event of withdrawal by the client from this Contract, the provider will reimburse all payments received from them, without undue delay and, in any event, no later than fourteen (14) days from the day the provider is informed of the client's decision to withdraw from this contract.

Exceptions:

In accordance with article L. 221-28 of the Consumer Code, any right of withdrawal is notably excluded for contracts:

  • "provision of services fully executed before the end of the withdrawal period and, if the contract submits the consumer to an obligation to pay, the execution of which began with his prior and express agreement and with the recognition by him of the loss of the loss of the loss of himof his right of withdrawal, when the service was fully performed by the professional;"
  • Supply of digital content without material support whose execution began before the end of the withdrawal period and, if the contract submits the consumer to an obligation to pay, when:
    • They have given their prior express consent for the execution of the contract to begin before the withdrawal period expires;
    • They have acknowledged that they will lose their right of withdrawal;
    • The professional has provided confirmation of the consumer's agreement in accordance with the provisions of the second paragraph of Article L. 221-13 of the Consumer Code."

The client will thereby lose their right of withdrawal.

If the client wishes for the execution of the service to begin before the end of the withdrawal period, they acknowledge that after the provider has fully performed the contract, they will no longer have the right of withdrawal.

The client who exercised their right of withdrawal from the contract, which began execution at their express request before the end of the withdrawal period, shall pay the provider an amount corresponding to the service provided up to the communication of their decision to withdraw; this amount is proportional to the total price of the service agreed in the present contract.

Client support

For any request for information or complaint, a customer service is available to the customer by email from Monday to Friday, except for public holidays and/or unemployed, from 9 a.m. to 6 p.m.

The Client may also contact said service by email at the following address: service.client@modele-lettres.com by recalling his tracking number.

Applicable law

By express agreement between the parties, these CGPS ​​are governed and subject to Irish law.

These CGPS ​​are written in French.In the event that they are translated into one or more foreign languages, only the French text is faith in the event of a dispute.